FAQ
We put a lot of important information here!
1. What is MakerLAB?
MakerLAB is a monthly subscription service that delivers hands-on DIY science and engineering projects to your doorstep. Each kit is designed to spark creativity, curiosity, and learning for kids and families.
2. What’s included in a MakerLAB Build Box?
Every Build Box comes with a fun DIY project, all the materials and components you need, easy-to-follow instructions, and bonus challenges to keep the excitement going!
3. Who are the kits designed for?
Our kits are perfect for curious minds ages 8 and up! Younger children may need some adult supervision, making it a fun activity for families to do together.
4. When will my subscription box arrive?
We ship all subscription boxes from California in the first week of each month. Shipping typically takes 1-5 business days, depending on your location.
5. Can I purchase just one box instead of subscribing?
Yes! We offer one-off purchase options for some of our kits, so you can try them out before subscribing. Check out our shop for details.
6. What if I lose or break a part?
No worries! Just send us an email with a photo or video of the issue, and we’ll do our best to send you a replacement part quickly.
7. How do I cancel my subscription?
You can cancel your subscription at any time by logging into your account. To avoid being charged for the next month, make sure to cancel at least 21 days before the next box is due to ship.
8. Do you ship internationally?
Currently, we only ship within the United States, including Alaska and Hawaii. Stay tuned as we work to expand our shipping options!
9. Is there a warranty for the kits?
Our kits are provided as-is, with no explicit or implied warranties. However, we stand by the quality of our products and are happy to help resolve any issues you encounter.
10. How can I contact customer support?
We’re here to help! You can reach us at [Insert Email] or call us during business hours at [Insert Phone Number]. We strive to respond to all inquiries within 1-2 business days.
11. How do I follow the instructions for the projects?
Every MakerLAB project includes clear, step-by-step instructions in the box. Additionally, we provide detailed video tutorials on our website that you can pause, rewind, and follow at your own pace to ensure success.
12. Are the materials included in the box?
Yes! We include all the materials and components needed to complete each project. No need for extra trips to the store—just open the box and start building!
13. What if I get stuck on a step?
If you ever find yourself stuck, our video tutorials are a great resource. Plus, you can always reach out to our customer support team at [Insert Email], and we’ll be happy to help guide you.
14. Are the instructions easy for kids to follow?
Absolutely! Our instructions are designed to be kid-friendly, with simple language and illustrations to guide each step. The video tutorials are also fun and engaging, making the DIY process even easier to follow.
15. Can I revisit the instructions if I want to redo the project later?
Of course! The video tutorials on our website are available anytime, so you can revisit the instructions as many times as you like and rebuild your project whenever inspiration strikes.